Pre-Order payments are not refundable or transferable. However, in the unlikely event a Pre-Order does not occur within 12 months from date of your final payment, you may request in writing to receive a full refund. Qualifying refunds shall be processed within five (5) business days from receipt of such request. Anticipated ship date listed is subject to change according to celebrity’s schedule. Any balance must be paid in full prior to signing and failure to do so may result in the cancellation of your order and forfeit of any amount paid. Any Pre-Order on items with an inscription request that has been fulfilled but is waiting for additional autographs to complete the piece cannot be cancelled or refunded. We understand that at times hardships occur. If you are presently experiencing a hardship and need extended time to make payment, please contact us at [email protected] for further assistance.