Help Center

Celebrity Authentics only sells items that have been signed in the presence of a Celebrity Authentics representative. We witness every item being signed to ensure the 100% authenticity of all autographs that we offer. We do not rely on opinions to certify the authenticity of our items so there can be no doubt that all of our autographs are genuine. To learn more about the Celebrity Authentics difference, read Our Story or discover our commitment to authenticity by visiting Our Authentication Process page.

We only authenticate items we have witnessed getting signed ourselves, so we do not offer third party authentication.

We do not purchase memorabilia as we only authenticate and sell items we have witnessed getting signed ourselves.

All Celebrity Authentics autographed items will receive our serial-numbered and tamper evident Authentication Hologram. We are unable to sell or distribute any Celebrity Authentics autographed product without it.

We are currently in the process of importing our extensive hologram database into our new upgraded system. Please send an email to authentication@celebrityauthentics.com with your hologram number and the title of your item and we will submit this to our authentication team to expedite the process for you.

We are happy to help with any lost COAs. Replacement COAs cost $10 per COA card. We will send you an invoice for this amount, and once paid, your COA/s will be mailed to you.

We do use stock images that will represent the general placement, ink color and quality of the autograph you will receive. We are unable to take photos of the exact autograph you will receive as our items are packaged to ship and we do not want to risk damaging the items by handling them more often than is necessary.

Due to a high number of products we typically get signed, we use a stock image of each item to be used for authentication of your piece.

Due to our contracts with the talent, we are only able to distribute the images as they are featured on the COAs.

Due to our contracts with the talent, we are only able to distribute the image that has been selected to appear on the COAs.

We try to place our COA cards in places that will be are visible such as a box flap or back of item. In the event that you cannot locate your COA card/s please DO NOT throw away your box or packaging, simply email info@celebrityauthentics.com or call us at 1-888-223-1972 so that we may help assist you in locating your COA card/s.

Items authenticated with an S prefix are autographs completed at an event, on behalf of a participating dealer during a Celebrity Authentics signing, or a customer’s Send-In item. Items with an S prefix do not receive our standard Certificate of Authenticity featuring a picture of the actor signing the corresponding item due to the high volume of varying items.

1. Visit https://celebrity-authentics.myshopify.com/account/login

2. Click the blue “Register Now” button (under the “Not A Member Yet?” section) 

3. Fill out the required fields

4. Click the blue “Create” button - your account is now active

1. Visit https://celebrity-authentics.myshopify.com/account/login

2. Enter your username and password 

3. Click the blue “Sign In” button

1. Visit https://celebrity-authentics.myshopify.com/account/login

2. Click the “Forgot Password?” link (found under the blue “Sign In” button)

3. A password reset will prompt you for your username, enter your username into the field

4. Click the blue “Submit” button - an email will be sent to you that will allow you to reset your password

If you want to update your password you will need to: 

1. Visit https://celebrity-authentics.myshopify.com/account/login

2. Click the “Forgot Password?” link (found under the blue “Sign In” button)

3. A password reset will prompt you for your username, enter your username into the field

4. Click the blue “Submit” button - an email will be sent to you that will allow you to reset your password

Payment information is entered during the checkout process and is not stored in your account.

Our system can save multiple addresses, upon checkout you will select your shipping and billing address from your list of saved addresses. To add an address: 

1. Visit https://celebrity-authentics.myshopify.com/account/login 

2. Enter your username and password then click the blue “Sign In” button. 

3. Click the red “View Addresses” button

4. Click the red “Add A New Address” button 

5. Enter your address information into the corresponding fields

6. Click “Add Address”

1. Visit https://celebrity-authentics.myshopify.com/account/login 

2. Enter your username and password then click the blue “Sign In” button. 

3. Click the red “View Addresses” button

4. Click the “Edit” button under the address you want to edit

5. Make changes

6. Click “Update Address” button

1. Click the “Get Email Updates” link in the main menu

2. A screen will appear with an email field, enter your email address

3. Click “Subscribe” and you will be automatically added to our mailings

Please email us at info@celebrityauthentics.com and provide us with your email address so we may ensure you were signed up for our mailing list. Please also check your email settings and make sure that they are not going to your spam folder and that you are authorized to receive emails from us

If you have a store and want to carry Celebrity Authentics products please direct all wholesale inquiries to wholesale@celebrityauthentics.com.

Celebrity Authentics Auctions works with leading studios, prop masters, production crew and actors to proudly offer fans and collectors with the opportunity to bid on a wide selection of screen used props and wardrobe. In addition to screen used items, specialty and closeout auctions are also held to give collectors further opportunities to grow their collections. Visit https://celebrityauthenticsauctions.com and explore a whole new side of Celebrity Authentics.

Celebrity Authentics and Celebrity Authentics Auctions are two separate websites and your sign in information for one will not work on the other. Please go to https://celebrityauthenticsauctions.com/Login.aspx?back=MyAccount.aspx in order to sign in or create an account.

If your item has been lost in the mail, please contact us at info@celebrityauthentics.com with your order number so we may begin the process of filing a claim with the carrier and our insurance company. Depending on the circumstance, resolution of this claim may take up to 7 business days, at which point we will either send you a replacement or offer you store credit or a refund depending on the item you purchased.

If your item has arrived damaged, you must contact us within three days of receipt and report the damage. Please contact us at info@celebrityauthentics.com with your order number and photos of the damaged item and packaging so we may begin the process of filing a claim with the carrier and our insurance company. Please keep all packaging as the insurance company may need to reference it for the claim. Depending on the circumstance, resolution of this claim may take up to 7 business days, at which point we will either send you a replacement or offer you store credit or a refund depending on the item you purchased.

As most of our product is packed to ship, we are unable to take requests on which edition number you would like to receive.

We photograph an item to represent what you will receive.  During a signing, for example, a celebrity may sign 50 to 300 of the same photo or item so we feature an image that represents what you can expect to receive.  We do not ship smudged or defective autographed items so rest assured you will receive a quality signed item as shown.

Discounts are available during sales only.

Discount codes cannot be applied to items on sale and Pre-Order items as they are already discounted.

We are unable to refund percentages of orders due to missed usage of a discount code however, we appreciate all of our customers and will provide a Gift Card equal to the savings difference (valid only on purchases made on celebrityauthentics.com). This offer is valid on purchases made on celebrityauthentics.com occurring seven days before or after a sale.  Such requests for the Gift Card difference must be made by the customer in writing within this period and can be sent to info@celebrityauthentics.com.

While you may place an order to have one of our photos or posters framed for you, please know that we are unable to accept specific requests for mat colors, frame styles or similar.

All sales are final.  In the event that you wish to change your order,  and it has yet to ship, you may apply the paid amount to a different item/s or be issued store credit for use exclusively on CelebrityAuthentics.com.

We accept major credit/debit cards. Money orders may be mailed to:

Celebrity Authentics

PO BOX 852

Marshalls Creek, PA 18335

Please go to https://celebrityauthenticsauctions.com/Login.aspx?back=MyAccount.aspx and log into your account to make payment on your Celebrity Authentics Auctions winnings. These are two separate websites and your log in information for one will not work on the other.

Gift cards may only be redeemed on purchases made at CelebrityAuthentics.com.

Orders are carefully packed and shipped within 1-2 business days with Standard Shipping typically arriving within 3-6 business days.  Expedited Shipping is available upon checkout for an additional fee. 

All orders received by 2:00pm EST ship within 24-48 hours.

We are unable to declare a lower value on International orders. If you are based outside the United States, you may also have to pay import duty or other taxes, fees, VAT or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the Goods. We have no control over any charges and cannot predict what they may be and we are not responsible for payment of these charges. If you are unsure about whether these charges might apply to your order, we advise you to contact your local tax or customs office for more information prior to purchasing. In some cases, your local customs office can introduce delivery delays that are out of our control. We are unable to falsify a product’s value or category in an attempt to circumvent such fees and/or taxes.

No, we are unable to mark your product as a gift.

Standard shipping is free to addresses within the United States Contiguous 48 States (free shipping excludes Alaska and Hawaii).  Orders typically arrive within 3-6 business days.  Expedited shipping is available for an additional fee.

Yes, we offer worldwide shipping. If you are based outside the United States, you may also have to pay import duty or other taxes, fees, VAT or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the Goods. We have no control over any charges and cannot predict what they may be and we are not responsible for payment of these charges. If you are unsure about whether these charges might apply to your order, we advise you to contact your local tax or customs office for more information prior to purchasing. In some cases, your local customs office can introduce delivery delays that are out of our control. We are unable to falsify a product’s value or category in an attempt to circumvent such fees and/or taxes.

Due to the limited and unique nature of our product, all sales are final. In the unlikely event your item is lost or damaged in transit, a replacement will be sent (or a refund provided in full if we are unable to replace). Should your item be damaged by the carrier please keep the item, box and all packaging materials as they may be needed for examination by the carrier and email your return request to info@celebrityauthentics.com.

Returns are typically processed within three business days.

At the time of return approval, you will be advised to either discard the damaged item or be provided with a return label.  If asked to discard, you will soon after receive a replacement or refund.  If asked to return the item, upon our receipt of the returned item we will provide a replacement or refund.

When sending us your item to be autographed, your item will be return shipped, affixed with a Celebrity Authentics serial-numbered authentication hologram (S prefix).  A Certificate of Authenticity will be included which will feature a general picture of the actor from the signing (due to the volume of orders, we are unable to feature a photo of the actor signing your item).  Once we return ship your item, we will send you an email with the package’s tracking number.

Autograph color and markers are chosen by Celebrity Authentics for each item to be signed to provide the best autograph appearance and contrast.  Specific marker color and location requests are accepted but are not guaranteed.  The use of your marker may jeopardize the quality of the signature.  If you send the marker of your choice, please know it will not be returned.

There are several logistical and storage factors we employ to keep your items safe and protected in our care.  We also typically remain on-call for scheduled signings at which time we must freight out all of the product to be signed weeks in advance.  With this, please note that once received, we cannot change or substitute your items (unless received damaged).  In the event your item arrives to us damaged, we will contact you to advise and, time providing, you may ship to us another item to be signed.

We strongly suggest you insure packages you ship to us with your item/s to be autographed.  All of our shipments are automatically insured for loss, theft or damage for the value of what you have paid Celebrity Authentics however, if you wish for the return shipment of your item to be insured for a greater value than this amount, please provide us with a prepaid return label which would include your desired insured amount, including your cost of autograph.  If you will be sending/emailing us your own prepaid shipping label, please notify us with your complete named order number so we may mark your order accordingly.

Please pack your item/s carefully to help avoid damage in transit.  Due to the volume of orders we receive, please be advised that we are unable to store and reuse any packaging and materials from your shipment to us. Rest assured your items will be returned to you, packed and shipped with some of the strongest and most reliable shipping and packing materials in the industry.

In the unlikely event your item arrives damaged, please keep the box and all packing materials and email us photos of the damaged piece along with photos of the box from several sides within three (3) days of your receipt.  We will follow up with you shortly after receipt to process a replacement or refund.

Unfortunately, we cannot accept gifts or letters on behalf of the talent.

A note on Send-In Items and Orders: We handle all items very carefully however, it is possible that during a signing the actor may have a mishap with their pen, and/or some other damage may occur to your item. To assure, we handle all items as if they are our own and with the greatest of care, but we cannot be responsible for any potential damage that may occur to your item during shipping, handling, celebrity or pen signing mishaps, misspelled names or similar. Please keep this in mind prior to placing your Sind-In order and thank you. 

All pre-orders are final.  Cancelation requests will not be honored however, if a Pre-Order is not completed within 12 months from date of your order, you may request a cancellation and a refund in full will be granted.

Occasionally, an inscription request may be missed by the talent at which time a refund will be provided for your requested Personalization, Character Name or Quote.