Help Center

Authentication & Certificates of Authenticity

What makes you different and how do I know your autographs are real?

Do you authenticate items?

Do you purchase memorabilia?

Can I purchase an item without a hologram placed on it?

My hologram is not working, why?

I lost my COA, may I receive a replacement?

May I receive a picture of the exact autographed item I will receive?

Why is a photo of the exact item I received not showing when I authenticate my item?

Can I receive a larger picture of the actor signing?

May I receive a different picture of the actor signing on my COA?

Where is my COA card/s?

Legendary Cuts

How do I receive a Cut Card?

If I receive a duplicate Cut Card may I send it in for an exchange?

Can I purchase a Cut Card?

May I request a specific autographed Cut Card?

Can I have a COA for my Cut Card?

If I purchase through a Celebrity Authentics Authorized Dealer or third party sales platform or vendor will I receive a Cut Card?

Can I combine orders to receive a Cut Card?

May I have a list of what Cut Cards were released?

Where is the Cut Card located?

Account

How do I create an account?

How do I sign into my account?

What if I forgot my password?

How do I change my password?

How do I add/update my payment information?

How do I add my address information?

How do I edit my address information?

How do I sign up for the newsletter?

I signed up for emails but haven’t receive any emails yet, why?

How do I sign up for a wholesale account?

What is Celebrity Authentics Auctions?

Why can’t I sign into my auction account here?

Orders

What if my item is lost in the mail?

What if I receive my item damaged?

May I receive a specific edition number when you ship?

Will I receive the autographed item shown on the product page?

Can I have a discount?

Payments

What payment methods are accepted?

Can I pay for my auction winning here?

Shipping

How long will it take to receive my item?

If I place my order today, when will it ship?

Can you lower a value on the custom’s form?

Can you mark my package as a gift?

Is shipping free?

Returns

How do I return an item if I change my mind?

How long will it take to process a return?

Once a return is approved what's the next step?